Refund policy

Returns of Unused Goods

We are happy to accept unused items back within 60 days for a full refund. To be eligible for a return, the item must be unused and in its original packaging. If 60 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Please include a copy of your invoice or order confirmation with your return.
Do not send your purchase back to the manufacturer.

If your return is approved, your refund will be processed and credited automatically to your original payment method. Refunds are typically received within 7 days, depending on your bank or payment provider. If there is an issue with your return, we will notify you.

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Defective or Damaged Items

For any issues relating to defective or damaged items, please contact our customer service team at:

📧 onlinesales@myfiamma.co.uk

If your item arrives damaged, we will arrange a replacement and organise the return of the damaged item.

For defective items, our team will advise on the next steps depending on the purchase date and the assessment of the issue.

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Shipping

To return an unwanted purchase, please send your item(s) to:

My Fiamma
Unit 26 Rothersthorpe Crescent
Rothersthorpe Industrial Estate
Northampton
Northamptonshire
NN4 8JD
United Kingdom

Return shipping costs for unwanted items are the responsibility of the buyer.
Shipping costs are non-refundable.

If you are returning an item valued over £50, we recommend using a trackable delivery service or purchasing shipping insurance. It is the buyer’s responsibility to ensure the parcel arrives back with us.
We cannot accept responsibility for items lost or damaged in return transit.